Learning Needs Analysis
We diagnose before we prescribe. Our LNA identifies the gap between current performance and target product outcomes.
What we need (Inputs)
- Product analytics & drop-off data
- Support ticket trends
- SME Interview access
- Existing documentation/V1 decks
What you get (Outputs)
- Prioritized Task Inventory
- Persona Knowledge Gap Map
- Critical Incident Report
- Measurement Strategy
The Audit Process
Data Triangulation
Comparing support tickets against product logs to find where users "quit" out of frustration versus lack of knowledge.
Workflow Decomposition
Breaking down complex features into "Minimum Viable Actions" that a user must master to see value.
Constraint Discovery
Identifying technical or cultural barriers that might prevent a user from applying new skills (e.g., IT permissions).
Definition of Done (LNA)
An LNA is considered complete when:
Instructional Blueprint
We don't build modules; we build behavior-change architectures. The Blueprint ensures every learning activity leads to a measurable product outcome.
Curriculum Architecture
A bird's-eye view of how we structure role-based learning paths to ensure logical progression.
Core Foundations
Universal product concepts for all buying roles.
Role-Specific Paths
Workflow-heavy content for Admins, Users, or Execs.
Performance Support
On-demand resources for moments of need.
The Alignment Model
Blueprint Standards
Scenario-First
We lead with a problem to solve, not a feature to click.
Cognitive Load
Information is pruned to only what is required for the task.
A11y-Native
Navigation and modality are designed for inclusion from day one.
Interactive Prototypes
We build high-fidelity simulations and walkthroughs to test comprehension and friction early, ensuring the final build is optimized for performance.
Simulation Modalities
Software Simulations
Risk-free sandbox environments where users practice workflows without touching live data.
Branching Scenarios
Decision-based narratives that test soft skills and complex problem-solving logic.
In-App Walkthroughs
Contextual overlays that guide users through critical 'aha' moments in real-time.
The Pilot Feedback Loop
Time-on-Task
How long does it take a persona to complete the critical workflow?
Decision Accuracy
The percentage of correct choices made during branching scenarios.
Confidence Score
Self-reported user readiness before and after the interaction.
Development Standards
Full tracking for completions, scores, and custom data verbs.
Screen-reader friendly, keyboard navigable, and high contrast.
Seamless experience across desktop, tablet, and mobile browsers.